Returns & Exchanges
We stand by our products and brand experience.
If you are not satisfied with your Custom Shape Pros purchase, simply initiate your product return within 30 days from receipt of the order to receive a full refund. All returned items must be in new and unused condition and in the original packaging.
Returned shipments will be at the customer’s expense.
Returnable Items:
Machines
Machine Accessories
Die Trays, Cutting Plastics and Cut & Crease Mats
Non-Returnable Items:
Custom Dies
Due to the custom designs, we are unable to accept returns; however, if your order is incomplete, incorrect or damaged, please contact Customer Service
Items not purchased from CustomShapePros
If you did not purchase directly from Custom Shape Pros, please contact the retailer where the purchase was made.
How to Initiate a Return or Exchange
A return merchandise authorization (RMA) is required for all returns. To obtain an RMA number, contact Customer Service via phone or email. All returns must have a Return Material Authorization (RMA #) clearly marked on the outside of the packaging. Returns will not be accepted without an RMA number.
Pack the item to be returned securely in the original carton. On the outside of the box, write the RMA # and the appropriate address that was given to you by the Customer Service Representative. Make sure that the package is fully sealed before shipping.
We ask that the item be shipped via UPS, DHL, FEDEX or insured parcel post. Using one of these methods will allow the package to be traced and also make the credit process go much quicker. We are not responsible for packages that are lost or damaged.
What do I do if my order is incomplete, incorrect or damaged?
If your order is incomplete, incorrect or damaged, please contact Customer Service
Phone
1-888-525-2017 or
402-934-1077
Monday - Friday
8 a.m. - 5 p.m. CST
Fax
402-939-0930
Email
info@CustomShapePros.com
Address
Custom Shape Pros
8843 S. 137th Circle
Omaha, NE 68138
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